Support
Help for AI Investing by A2GROUP LLC. This page is the public support URL for the App Store and Google Play listings.
Contact
Email contact@a2group.llc. Include the email on your account, your device (iOS or Android), and a short description of the issue.
Account, login, and subscriptions
Sign in with the same Apple or Google account you used when you registered. If a purchase does not show up after reinstalling, open the app and go to Settings → Manage Subscription (or Help & Support) and restore purchases.
You cancel or restore billing in the store account you bought through, not by emailing us:
- Apple: Settings → your name → Subscriptions → AI Investing, or apps.apple.com/account/subscriptions.
- Google Play: Play Store → Payments & subscriptions → Subscriptions → AI Investing, or play.google.com/store/account/subscriptions.
Deleting the app does not cancel a subscription. If you have trouble cancelling, write to contact@a2group.llc and we will point you to the right place; the cancellation itself has to be made in your store account.
Refunds
Subscriptions are billed through the Apple App Store or Google Play. The store — not A2GROUP LLC — is the merchant of record and handles cancellations and refunds under its own policies. We cannot grant, refuse, reverse, or condition a store refund.
- App Store: reportaproblem.apple.com
- Google Play: Google Play refund help
Delete your data
You can delete your account from inside the app (Settings → Delete Account) or by emailing contact@a2group.llc. Deleting your account does not cancel a subscription bought through the Apple App Store or Google Play — cancel that in your store account.